- 586 Main St. Farmingdale, NY 11735
- 516-293-7472
- eeg.sales@ai-media.tv
FAQs
EEG Rentals
Need captioning on a moment’s notice? Event producers, live venues, and mobile broadcasters can equip themselves quickly and easily with EEG Rentals. Click for details of the program and a sample Rental Agreement.
See MoreiCap Caption Partner List
A reference list of iCap partner caption service providers with contact information and language specialties.
See MoreSend & Receive SRT Streams and Captions using iCap Alta
Video delivered over the public internet took a big step forward when SRT (Secure Reliable Transport) arrived. An open-source video transport and technology stack, SRT has proven key to carrying secure, high-quality video to devices for several years.
See MoreDPI Trigger Insertion: SCTE-104 and SCTE-35
Frequently asked questions about using EEG products with SCTE-104 and SCTE-35 triggers for dynamic advertising insertion, local blackouts, segmentation markers, and more.
See MorePartners
We partner with technology companies whose systems can be used with our products. These partners are committed to providing a quality experience to their customers by interoperating with EEG Video closed captioning solutions.
See MoreOpen Source Software Acknowledgements
Learn about open source components and licenses that may be included in EEG products
See MoreiCap FAQs for Transcribers
Join the thousands of professional professional broadcast captioners already winning business with iCap - set up is simple, and this document contains some of the most frequently asked questions when beginning.
See MoreNetworking Setup in an EEG Alta VM
Some tips and frequently answered question when setting up the Alta system in your network
See More4 Key Points of EEG Security
Addresses common questions regarding EEG security policies on data storage, streaming data, account management, billing, and more.
See MoreEEG Cloud and iCap Security Response Plan
How does EEG respond to security incidents affecting the EEG Cloud services or iCap?
See MoreEEG Web Application Security Policy
Security policy describing changes and tests on EEG Web applications
See MoreInstalling the Falcon Wowza Plugin
Step-by-step PDF guide for installing the EEG plugin on your Wowza server prior to using the EEG HTTP live streaming caption uplink from HD490+, DE285 and Falcon.
See MoreRemove Scribe License
How to remove a license key in Scribe to use it on another installation.
See MoreiCap Bandwidth Usage and Latency Considerations
Answers to questions about iCap bandwidth usage and latency under different common scenarios
See MoreInstalling your License Key on iCap Alta Virtual Machine
Instructions and walkthrough for installing your license key on a stock iCap Alta OVA virtual machine image. This is a prerequisite for getting started with a new Alta installation, either purchased or as a time-trial demo.
See MoreiCap Archives
iCap Archives enables retrieval of caption files recording past live sessions through iCap.
See MoreCaptioner Guide: Testing your caption entry through iCap
Download the PDF for simple instructions on testing your transcription software with iCap using a test iCap Access Code hosted by EEG. Individual guides for specific transcription packages are available through EEG's Resource page and should be used in association with this guide.
See MoreCaptioner Guide: Using iCap with Rapid Caption
Download the PDF for full instructions on sending caption data from Aegis RapidText's Rapid Caption software through iCap.
See MoreCaptioner Guide: Using iCap with ProCAT software
Download the PDF for full instructions on sending caption data from ProCAT Winner or Captivision software through iCap.
See MoreCaptioner Guide: Using iCap with Cheetah Captivator
Download the PDF for full instructions on sending caption data from Cheetah Captivator software through iCap. iCap is only for Windows XP and up, while Captivator is an old DOS program, so you will need to have already set up either a separate computer or a virtual machine.
See MoreCaptioner Guide: Using iCap with Advantage Software Eclipse AccuCap
Download the PDF for full instructions on sending caption data from Advantage Software's Eclipse AccuCap package through iCap.
See MoreCaptioner Guide: Using iCap with Stenograph BCS
Download the PDF for full instructions on sending caption data from Stenograph BCS software through iCap.
See MoreKeyboard Shortcuts for Scribe
Keyboard shortcut reference document for getting the most out of the Scribe editor.
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